hbajje's Privacy Policy

1. Introduction and Purpose of This Policy

hbajje is a popular online casino and betting platform in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting your personal information. This privacy policy ("Policy") explains how hbajje collects, uses, stores, and occasionally shares your information with third parties.

By using the hbajje.cam website, registering an account, or using any of our services, you are considered to have accepted the terms of this policy. We ask that you read this policy carefully and in full. If you have any questions or concerns, please contact our support team.

2. What Information We Collect

For registration and service delivery on hbajje, we may collect various types of information as described below:

2.1 Information You Provide Directly

When you create an account or contact us, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only users aged 21 and above may register)
• Email address
• Mobile number
• Preferred payment method (bKash, Nagad, Rocket, Upay, or bank details)
• Identity verification documents (national ID card or passport details, where applicable)

2.2 Automatically Collected Information

When you use our site, certain information may be collected automatically:

• IP address and device information
• Browser type and version
• Operating system
• Navigation path on the site (which pages were viewed and for how long)
• Data collected through cookies and similar tracking technologies
• Gaming activity logs (betting history, win/loss records)

2.3 Financial Transaction Information

During deposits and withdrawals, we record the transaction amount, method, and time. We never collect your bKash or Nagad PIN. Payment information is stored in encrypted form.

3. Purpose of Using Information

We use the information we collect for the purposes described below:

• Account management: For registration, login, and account verification
• Service delivery: To operate gaming, betting, and financial transactions without interruption
• Age verification: To ensure access is restricted to users aged 21 and above only
• Fraud prevention: To detect unauthorized transactions and suspicious activity
• Customer support: To help resolve your questions and issues
• Legal compliance: To comply with applicable laws and regulations
• Service improvement: To analyze and improve the user experience
• Communications: To notify you of important updates, security alerts, and account information

4. Information Sharing and Third Parties

hbajje does not sell your personal information. However, information may be shared with third parties in the following circumstances:

4.1 Service Providers

We use trusted third-party services — such as payment processing, game software (providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming), and technology services. These providers receive only the information necessary to deliver their services and are required to comply with our privacy standards.

4.2 Legal Requirements

We may be required to provide information upon request from authorities under a court order, government directive, or applicable law.

4.3 Fraud Prevention

Information may be shared with relevant authorities to assist in investigating money laundering, fraud, or other illegal activity.

4.4 Business Transfers

In the event of a business merger or acquisition, your information may be transferred. In such cases, we will notify you in advance and the new entity will be required to comply with this policy.

5. Cookies and Tracking Technologies

We use cookies and similar technologies on our website. Cookies are small data files stored in your browser.

5.1 Cookies We Use

• Essential cookies: Ensure the basic functioning of the site — login sessions, security verification, and so on
• Functional cookies: To remember your preferences (language, settings)
• Analytics cookies: To analyze site usage and improve our services
• Security cookies: To detect and prevent fraudulent activity

5.2 Cookie Controls

You can control cookies from your browser settings. However, disabling certain essential cookies may cause some features of the site to not work properly.

6. Data Protection and Security

hbajje uses industry-standard security measures to protect your information:

• SSL encryption: All data transmissions are encrypted using SSL/TLS protocols
• Secure servers: Data is stored on secured servers with unauthorized access prevented
• Two-factor authentication: An additional layer of security for accessing your account
• Regular security audits: Our systems are regularly tested for vulnerabilities
• Limited access: Only authorized personnel can access your information
• Fair play assurance: All gaming activity is fair and transparent

7. Data Retention Period

hbajje does not retain your personal information longer than necessary. The following policy is generally followed:

• Active account data: For as long as the account remains active, and then for at least five (5) years afterward
• Financial transaction records: Retained for the long term as required by law
• Gaming history: For as long as necessary for dispute resolution and accountability
• Communication records: For a defined period to maintain customer service standards

After an account is closed, all information except that required to meet legal obligations is securely deleted.

8. Your Rights and Choices

You have the following rights regarding your personal information:

8.1 Right to Access Information

You may request to know what information we hold about you. We will provide it within a reasonable time.

8.2 Right to Correct Information

If your information is incorrect or incomplete, you may request a correction. Most information can be updated directly in your account settings.

8.3 Request to Delete Information

In certain circumstances, you may request that your information be deleted. However, some information cannot be deleted due to legal obligations.

8.4 Opt Out of Marketing Communications

You may unsubscribe from marketing emails at any time. This will not stop essential communications related to your account.

8.5 Account Closure Request

If you no longer wish to use hbajje, you may request account closure through the support team. As part of responsible gaming, we also offer a self-exclusion option.

To exercise these rights, contact our support team via live chat or email.

9. Protection of Minors

hbajje is intended for users aged 21 and above only. We do not knowingly collect any information from minors. An age verification process is in place at registration, and additional documents may be requested in cases of suspicion.

If we are notified that a minor has created an account, we will immediately close that account and delete the associated information.

10. International Data Transfers

In some cases, your information may be processed or stored outside Bangladesh — particularly when working with game software providers such as Pragmatic Play, Spribe, JILI, and PG Soft. In such cases, we ensure that applicable data protection standards are followed and that your information is handled in a manner consistent with this policy.

11. Policy Changes

hbajje may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed
• You will be notified by email of any significant changes
• Continuing to use the site after changes are made will be considered acceptance of the new policy

We may seek your consent before making significant changes. It will be to your benefit to review this policy regularly.

12. Contact Us

For any questions, comments, or requests regarding your information related to this privacy policy, please contact our support team: